multiVIEW Locates Inc. offers one of the largest, most comprehensive 24/7 ticket screening centres in Ontario. Our highly trained, experienced team review and process hundreds of thousands of Ontario One Call excavation requests annually. By expertly reviewing individual tickets, our team can accurately clear tickets where excavation activities fall outside customers’ dig clearance tolerances, eliminating costly onsite field locate activities.
We’re here to help 24 hours a day, 365 days per year
multiVIEW’s screening centre is staffed to provide 24-hour service, 365 days per year, including emergency response and auto-dispatching capabilities. We can save you time and money by managing all aspects of the ticket clearing process, and keeping you in the loop along the way.
Our procedures are based on best practices and years of experience. These procedures are documented in training manuals that are continuously updated. The team’s performance is measured and based on Key Performance Indicators (KPIs) related to efficiency and accuracy in ticket clearing.
Reduce field visits, save money with our ticket screening services
In leveraging these services, our customers typically see a 20%-25% reduction in field visits through in-house office clears. We also maintain an approximate 99.9% success rate with regards to meeting required timeframes.
Utilizing the latest ticket screening software, we work closely with each customer to predetermine clearing buffers and mapping requirements. Once this is established, our dedicated team diligently maintains customer maps each time an update is sent and processed.
Cleared tickets are saved in a historical database, and screen captures of the integrated maps are attached to the corresponding records. All updates are effectively communicated to our clients through the 360 degree protocol. By leveraging the latest technology, we can fully customize our solution to best meet your specific goals and objectives.
Benefits of multiVIEW’s ticket screening services include:
- We have decades of experience conducting office clears, managing locate/ticket requests and working with ON1Call. From this experience we’ve developed best practices to ensure a seamless process
- Our highly qualified, experienced team will reduce your risk and ensure accuracy
- You can reach us 24/7, 365 days per year
- We’ll eliminate unnecessary field visits
- We’ll reduce your costs through improved office clear percentages
- We’ll take care of the administrative tasks so that you can focus on other things
To ensure accuracy and swift service, our procedures are based on best practices that have been documented over years of experience.
Our dedicated call centre team is here to assist you 24 hours a day, 365 days per year.