multiVIEW Locates maintains a comprehensive Quality Management System (QMS) that forms the basis of everything we do. It ensures that work is performed to the highest standard and following regulations set by the CI/ASCE, CSA, ASTM, MOE, ESA, and others. Guided by the QMS, all of our employees commit to quality and continuous improvement activities that drive customer satisfaction.
Arcadis Canada Inc.Arcadis Canada has worked with multiVIEW for several years on many large-scale projects. We recently retained multiVIEW to complete a GPR and EM geophysical survey as well as locate private utilities within our project area. The work was completed on a timely basis and we found multiVIEW staff to be professional and courteous. Once data was collected, we were supplied with a very detailed geophysical interpretation report that made it possible to intuitively visualize the results of the analysis.
A dedication to continuous improvement, a focus on quality & customer satisfaction
Our QMS outlines procedures and best practices for internal and external document control, records and data management, procurement and vendor management, customer satisfaction, continuous improvement, sustainability, auditing, corrective and preventative actions, and a root cause approach to problem-solving.
To ensure currency and relevancy, a dedicated Quality team reviews the QMS annually at a minimum and provides recommendations for changes in procedures and training, with a goal of continuous improvement. Quality inspection data is reviewed regularly to identify trends or other insights not readily apparent without statistical analysis. Key areas of quality control include:
- Accuracy and reliability of in-field data
- Completeness of in-field area coverage
- Timeliness of delivery
- Accuracy and completeness of drawings and reports
- Accuracy and supportability of financial and accounting transactions
- Professionalism in our relationships – both internally and with customers
multiVIEW Locates is a proud member of ISNetworld which sets the gold standard for safe, qualified contractors. Learn more about our dedication to Health & Safety.
