Guided by our Health, Safety & Training Manager, our internal training program equips staff with the skills they need to expertly perform work in the safest manner possible. Field staff is Damage Prevention Technician (DPT) certified and receives ongoing technical, Health & Safety and service-related training.
Each locating technician studies a technical information package entitled “The Theory of Buried Pipe and Cable Location,” along with the MTO’s “Field Edition – Traffic Control Manual for Roadway Work Operations.” They receive in-class instruction from experienced, senior staff members on taking an investigative approach to utility locating.
Formal training is subsequently followed by several weeks of mentoring by experienced senior staff. Trainees are introduced to techniques and field methodology through demonstrations and in-field instruction which is followed by increasing on-the-job responsibility. All candidate employees must pass a final written exam with a mark of 80% or higher to be offered a trainee position at multiVIEW Locates.
Our Field Technicians receive customer service training that focuses on listening to and understanding the customer’s perspective, responding with empathy and ensuring that the customer’s issues are addressed.
Each year, Field Technicians undergo refresher training which is largely focused on problem-solving techniques, adherence to SOPs and health & safety regulations. Field Supervisors also conduct random field audits, and document the results. Reports are pulled each week to monitor productivity in the field and assess progress. This information is then leveraged to make decisions around maximizing productivity.
Our highly trained technicians also undergo a range of training post-employment including:
Guided by our Health, Safety & Training Manager, all multiVIEW Locates employees complete thorough in-house training on our Health, Safety & Environment (HS&E) Manual and Quality Management System (QMS) which are updated annually. Our Joint Health & Safety Committee (JHSC) provides specific health & safety training, conducts health & safety audits, maintains health & safety records and ensures adherence to all OHSA requirements within the workplace. We also adhere to an Environmental Management Policy that ensures sustainable operations.
multiVIEW Locates is proud to be a longstanding member of ISNetworld which sets the gold standard for Health & Safety. By applying rigid certification requirements, ISNetworld connects safe, qualified contractors and suppliers with clients, facilitating partnerships to ensure safer job sites.
multiVIEW Locates is a long-standing member of the ORCGA and we actively participate in Dig Safe and Locator Safety Awareness campaigns to generate awareness around damage prevention. We travel across the province to participate in damage prevention speaking engagements, including the ORCGA Geographic Council events. We’re also proud members of the Utility Engineering and Surveying Institute of ASCE and we author safety-related articles that appear in publications such as Canadian Underground Infrastructure, ReNew Canada, Trenchless Technology and Construction Comment magazines.