The purpose of this Privacy Statement is to inform you about the types of Personal Information multiVIEW Locates Inc. (as follows, “multiVIEW”, “we” or “us”) collects, uses and discloses. It explains how we use and disclose that information, the choices you have regarding such use and disclosure and how you may correct that information.
multiVIEW is proud to demonstrate its commitment to your privacy by complying with the laws and regulations under applicable privacy laws in Canada and the United States of America, including the Personal Information Protection and Electronic Documents Act (as follows, “PIPEDA”), Canadian Anti-Spam Legislation (as follows, “CASL”), CAN-SPAM Act (as follows, “CAN-SPAM”), and the California Consumer Privacy Act (as follows, “CCPA”). If you are in a jurisdiction affected by the General Data Protection Regulation (as follows, “GDPR”), we use the minimum information required to pursue the legitimate interests of serving you information relevant to your business or profession while allowing us to generate the revenue required to do so.
This Privacy Statement applies to any Personal Information we collect or receive about you, from any source, including through our websites and other online platforms (the “Sites”). We encourage you to read this Privacy Statement before providing us with any Personal Information and before using any of the Sites. By providing us with any Personal Information or using any of the Sites, you are signifying that you agree with all of the terms of this Privacy Statement, so please do not do so if you disagree with any part of this Privacy Statement.
While using our Services and conducting business with us, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (or “Personal Information”). Personally identifiable information may include:
multiVIEW may also collect information on how you interact with our Services and Sites (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, which pages of Sites you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other analytical data.
From time to time, multiVIEW may obtain information about you from third-party sources (“Third Party Service Providers”), such as public databases, social media platforms, third-party data providers, and our joint marketing partners.
Example of Third Party Information includes but is not limited to demographic information (such as age and gender), device information (such as IP addresses), location (such as city and province or state) and online behavioural data (such as information about your use of social media websites, page view information, and search results and links). We use this information, alone or in combination with other Personal Information we collect, to enhance our ability to provide relevant marketing and content to you and to develop and provide you with more relevant products, features and services.
multiVIEW uses Third Party cookies and similar tracking technologies to track the activity on our Sites, the ads we show you, and the things you like. We use a few types of cookies for different purposes.
You have the right to decide whether to accept or reject cookies. Here is how you can control your cookie settings:
If you change your cookie preferences, it doesn’t mean that you will not receive any advertisements. It only means that the advertisements you do see will not match as well your interests or things you like.
multiVIEW will always collect your Personal Information by fair and lawful means. For example, you may provide your Personal Information when you complete a contest ballot form, apply for a job posting, purchase a Service, participate in a promotional offer, request us to bid on a project or contact us to request information. You may also provide your Personal Information when you use our Sites, including when you submit an estimate request, book a locate, sign up for email communications or participate in a survey. We sometimes collect Personal Information from you through Third Party Service Providers, such as behaviour data (“User Data”) that includes, but is not limited to information about the use of social media websites, page view information, open and engagement with electronic communications, and other behavioural information.
multiVIEW may use the Personal Information it collects or receives through its various sources (alone or in combination with other data sources) for the purposes and on the legal bases identified below:
To communicate with you about your Contract (e.g. project, purchase or ticket order) and to provide customer support to perform our Contract with you or where we have not entered into a Contract with you, in reliance on our legitimate interest in providing and supporting a potential Contract with you.
To send you alert or notification messages in reliance on our legitimate interest in offering, providing and maintaining Services. For example, we may inform you about a temporary or permanent change to a Service, such as a new product feature or planned Service delay. We may also send you subscription or registration notifications, such as opt-in or event registration confirmation, compliance notifications and newsletter releases. Other times we may send you an alert on changes to existing policies or a new policy release.
We will use your Personal Information in instances that require us to meet a legal requirement, including complying with court orders, valid discovery requests, valid subpoenas, and other appropriate legal mechanisms. This may also include instances to prosecute and defend a court, arbitration or similar legal proceeding, or to respond to lawful requests by public authorities, including to meet national security or law enforcement requirements. We will also make your information available, when necessary, to representatives and advisors, including attorneys and accountants, to help us comply with legal, accounting, or security requirements in reliance on our legitimate interests.
To send you information and communications about tailored features within our Services that can optimize and personalize your experience in reliance on our Services. This includes using your data to recommend Services that you may be interested in. To optimize your experience on our Sites. To tailor promotion offers suited to your needs, as well as other activities designed to improve your experience with multiVIEW. Some of these suggestions are generated through analysis of your Personal Information in aggregate form (i.e. along with other Contacts) or solo by multiVIEW or through a Third Party Service Provider, to make informed predictions, decisions, and Services.
To combine and anonymize data about our Contacts and Contact’s use of our Services in order to create aggregate, anonymised statistics which may be used to create content for the purpose of publicity. This includes but is not limited to articles, press releases, advertising, reports, whitepapers, and other forms of media.
Whenever multiVIEW collects your personal information, we will identify the purposes for which we will use that information and we will obtain your consent to such use. The form of consent that we seek, including whether it is express or implied, will largely depend on the sensitivity of the Personal Information and the reasonable expectations you might have in the circumstances. In limited circumstances, we may rely on a Third Party to obtain your consent to the sharing of your Personal Information with us.
You may provide your consent to us either orally, in writing or electronically. For example, when you submit an estimate request via our Sites, you provide your information to us so that we may identify you and respond to your request. From time to time, we may collect, use or disclose your Personal Information based on your consent and as permitted by law.
multiVIEW may collect your Personal Information for a variety of reasons, including: sending you information and communications; responding to product inquiries and other requests; conducting contests and promotions (including sending prizes to winners directly or through Third Parties acting on our behalf); processing transactions; optimizing your experience on our Sites; addressing Contract discrepancy claims; and for internal purposes such as analyzing and managing our business and improving our Products, Services, and promotion efforts. We may also use, or disclose your Personal Information if we have reason to believe that using or disclosing such information is necessary to protect our rights, safety or property, including by detecting and preventing fraud. We may also use your Personal Information as otherwise permitted by law.
mutliVIEW stores your Personal Information in our offices in Canada, and is subject to Canadian laws, and may be subject to disclosure to the governments, courts or law enforcement or regulatory agencies in Canada, pursuant to applicable laws.
Our Third Party Service Providers may, from time to time, also hold your Personal Information in connection with purposes for which you provided your consent. We may keep a record of your Personal Information, correspondence or comments in a file specific to you.
multiVIEW will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to improve the functionality of our Services and Sites, or we are legally obligated to retain this data for longer time periods.
Under certain circumstances, we may be required to disclose your Personal Information if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
multiVIEW may employ Third Party companies and individuals (“Third Party Service Providers”) to facilitate business activities and initiatives on our behalf. These Third Parties (e.g. Email Services, Career Services, Financial Services, Ad Networks, and others) have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purposes.
multiVIEW has implemented physical, organizational, contractual and technological security measures to protect your Personal Information from loss or theft, unauthorized access, disclosure, copying, use or modification. The only personnel who are granted access to your Personal Information are those with a business “need-to-know” or whose duties reasonably require access to such information.
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% (one hundred per cent) secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
multiVIEW respects your privacy and does not tolerate spam and will never sell, rent, lease or give away your Personal Information to any third party. Nor will we send you unsolicited communications.
Through our Sites and various offline means, you may sign up or opt-in to receive communications from multiVIEW. If you do not opt-in, multiVIEW will not send you any communications, including promotional offers. Each communication sent to you by multiVIEW contains an “unsubscribe” link or another unsubscribe mechanism, allowing you to opt out at any time. If you opt-in to receive communications from multiple brands within the multiVIEW family, and subsequently wish to opt-out, you may need to opt out individually from each of the brands you elected to receive communications from. See Section O below for further information on modifying the Personal Information we have for you.
multiVIEW’s Services do not address anyone under the age of 18 (eighteen). We do not knowingly collect personally identifiable information from anyone under the age of 18 (“Child” or “Children”). If you are a parent or guardian, and you are aware that your Child or Children have provided us with Personal Data, please contact us immediately. If we become aware that we have collected Personal Data from Child or Children without verification or parental consent, we take steps to remove that information from our databases
multiVIEW has a variety of convenient methods available that allow you to review, correct, update or otherwise modify information previously collected from you. You may:
We will make available to you any specific Personal Information of yours that we have collected, used or disclosed, upon your request, to the extent permitted by law. We will make such information available to you in a form that is generally understandable, including explaining any abbreviations or codes.
Before doing so, we may request that you provide us with sufficient identification before granting you access to information regarding the existence, use or disclosure of your Personal Information. Any such identification information shall be used only for this purpose.
multiVIEW will ensure that your Personal Information is kept as accurate, complete and up-to-date as possible. We will not routinely update your Personal Information unless such a process is necessary. We expect you from time to time to supply us with updates to your Personal Information when required
As described in Section O (1) above, you can, at any time, contact us to review, correct, update or otherwise modify the Personal Information we have for you. In each such case, you must clearly indicate the information that you wish to have changed or clearly indicate that you wish to have your Personal Information removed from our database. If you successfully demonstrate that the Personal Information we have for you is inaccurate or incomplete, we will amend our records of your Personal Information as required.
Note that despite any request for a change to or removal of your Personal Information, we may need to retain certain information for recordkeeping purposes, and there may also be residual information that will remain within our databases and other records, which will not be removed or changed.
We may make commercially reasonable efforts to transmit any amended information to Third Parties having access to your Personal Information, where necessary in the circumstances.
Please note that requests for changes to your Personal Information, even those submitted through our Sites, may not be effective immediately. We will attempt to respond to any requests regarding Personal Information as soon as reasonably possible, and in any event not later than 30 days after receipt of each such request. We will advise you in writing if we cannot respond to any of your requests within this time limit.
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