Dispatch Coordinator Shifts, Mississauga, ON

Company Overview

multiVIEW Locates Inc. is a professional services firm that’s been in business for over 30 years. We specialize in Subsurface Utility Engineering (SUE), PACP Sewer Inspections, Vacuum Excavation, Private & Public Utility Locating, Concrete Scanning, Ticket Look Up & Screening, GIS & CAD Infrastructure Records Management, and Near-surface Geophysics. For three decades, we’ve collected, integrated, analyzed, prepared and delivered subsurface data to empower thousands of construction, geotechnical, engineering, architectural and environmental projects. We’re looking for dedicated members to join our growing team.

Role Description

Reporting to the Operations Manager, the Dispatch Coordinator will support data collection, communicate schedules with field technicians, and support the administrative activities of the dispatch office. This position operates on fixed shifts to support shift change activities. Shifts are Monday to Friday with some early morning and evening shifts as well as 4 hours each weekend. Approximately 40 hours/week.

Duties & Responsibilities

• Maintain the master work schedule, including the assignment of people and equipment
• Manage inbound ticket inquiries and assign emergency requests to applicable field technicians
• Meet with technicians during shift changes, support inventory distribution, field computer management
  and other shift change activities
• Track and record fleet maintenance scheduling and fleet availability
• Coordinate records and utility locate requests for customers and projects
• Check field time entries against work instructions
• Process utility locate tickets in accordance with contract guidelines
• Analyse mapping and utility locations against excavation requests using various mapping products
• Work closely with contractors and stakeholders to exceed processing and communication timelines
• Ensure work instructions and dispatch packages are prepared daily by region
• Track and record performance statistics as needed
• General office administrative tasks
• Other duties as assigned.

Skills & Qualifications

• High school diploma required & intermediate computer skills required
• 5 years’ experience supporting dispatch operations
• Well organized and calm under pressure
• Collaborative team player
• Self-starting and able to act with little supervision
• Strong customer service skills, especially by phone

Compensation & Benefits

• Competitive Salary
• Company Paid Health Benefits
• Employee Assistance Program

How to apply

To confidentially apply, please email your cover letter and resume to hr@multiview.ca or click below. multiVIEW Locates Inc. welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

We appreciate all expressed interest in this position, however, only the candidates selected for an interview will be contacted.